ShenzhenAurora Technology Co.,Ltd Warranty Policy
Note: Whenreceiving Jgaurora products, you are suggested to check that you get everythingaccording to the item list in the package.
Anyproblems happened, customer shall fill in our After sale Issue Sheet first and send together with original shipping invoice to our customer serviceto solve accordingly.
1. Warranty. Shenzhen Aurora Technology Co.,Ltd. (“Jgaurora”)warrants to the original purchaser (the “Customer”) that the products purchasedby Customer from JGAURORA (the “Products”) are free from defects in materialand workmanship for a period of six (6) months from the date of shipment to Customer for assembled 3D printers, unlessotherwise specified by JGAURORA.
2. JGAURORA’sObligation. The soleobligation of JGAURORA, at its option and without charge but shipment costdepends, is to repair or replace anyProduct or part, which JGAURORA manufactures and which JGAURORA agrees isdefective. Repair parts or replacement Products may be new, remanufactured, orrefurbished, at the sole discretion of JGAURORA. All returned
parts or Products that are replaced become theproperty of JGAURORA.
3. Exclusions. JGAURORA’s limited warrantyprovided herein does not cover:
(i) normal wear and tear;
(ii) transport damage;
(iii) failure to follow operation ormaintenance instructions;
(iv) Customer’s negligent modification,disassembly or attempted repairs of the Product;
(v)abuse, misuse or negligent acts;
(vi) accidental or intentional damage; or
(vii) cosmetic shortcomings which do notinfluence Product function;
(viii)The warranty does not apply to thehot-end, which is a consumable part;
(X) failure to operation according to our item 8 Important lists
4. Limitationof Damages.
In no event shall Jgaurora be liable tocustomer for any indirect, consequential,
incidental or special damages, or any damageswhatsoever resulting from misuse, Jgaurora’s total liability to customer, fromall causes of action and under all theories of liability, will be limited tothe amount paid to Jgaurora by customer. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Theremedies under this limited warranty are customer’s sole and exclusiveremedies.
5.1 The serial number shall provided to JGAURORAfor warranty service. An JGAURORA
representative will gather the Productinformation and verify warranty status. JGAURORA must receive notification ofthe need for warranty service before the end of the applicable limited warrantyperiod.
5.2 Customer is responsible for all shippingcharges for returns to JGAURORA, and
JGAURORA is responsible for all shippingcharges to return the Product or its replacement to the customer.
5.3 JGAURORAwill typically not decide whether to repair or replace any returned Productuntil the returned Product is received at JGAURORA and the warranty status isconfirmed.
6. Discontinuance of Products. Notwithstandingany language in this limited
warranty to the contrary, JGAURORA shall havethe right to discontinue the availability of any Product or components orreplacement parts therefore, or to make design changes or improvements in the Productsat any time and such discontinuance or change shall not constitute a breach ofwarranty, or result in liability for JGAURORA under any legal theorywhatsoever. JGAURORA shall have no obligation to retrofit, change or improveProducts purchased by Customer prior to the discontinuance or change.
Freight charge to
Caused by quality or manufacturing factors
Caused by intentional or negligent operation of user
8. Important Lists
Howto operate the printer on the right way:
Our working time:
Monday-Saturday 9:00am -6:30pm
ShenzhenJgaurora Technology Co.,Ltd.
Add:5th Floor, Jihe Building, Chilingtou County,
Bulong Road, Longhua, Shenzhen, China.
Telephone: +86- 0755-66607459